Bit of an Artist will consider a refund in the case that an item is found to be faulty.
In order to be considered for a refund, you will need to contact us by email at firstname.lastname@example.org within 14 days of receiving your purchase. Please provide a photograph of the product, clearly showing the fault for consideration. Please note that returns will need to be sent to the following address once approved:
PO Box 6383, Halifax Street, SA, 5000, Australia.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.